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Channel: Nintendo's Tech Support Forums : All Content - Nintendo 3DS and Nintendo 2DS
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Thin Black Line on Touch Pad

I got my 3DS XL today and while updating a thin black line appeared on touch screen and it won't get offit's like dead pixels but a whole column of dead pixelsIs there any way to fix it right now at...

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If my game card breaks, can I buy the game again and load my data on there?

Recently, my little sister broke my game card for Pokémon X.  I've been thinking about getting a replacement, but I'm not sure if it will work properly. If I have the data on my SD card from my...

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Unable to access StreetPass Mii Plaza

I have the Legend of Zelda 3DS XL, software Ver. 7.1.0-16U. I haven't been able to access the StreetPass Mii Plaza for a week+ now. Every time I try, this message appears: "Failed to create extra data...

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Waiting 3 months for repair! Typical Nintendo behavior?

I am so upset with Nintendo I don't even know where to begin.  Sent repair in at the end of February and no one can seem to tell me a straight answer as to where my device is located!  I authorized...

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What account acts as Storage Base for purchased games?

Hi,I have a nintendo 3ds and a nintendo 3ds xl, one is my sister's and one is mine. I was wondering if the club nintendo account or the nintendo network Id account fucntions to store shop transactions...

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3ds loose hinge??

When I tilt the top screen over 100 degrees it becomes really easy to fall to the locked position, like when I move it around on the table or hold it slightly slanted. Even if the screen is heavier and...

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Unable to access order repair status

A couple weeks ago I sent my 2DS in for a screen repair. I've gone here and put in my Repair Order # as well as my zip code but it keeps saying I have an invalid order number. I know I've put in...

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Nintendo 3DS XL Screen Issues (HELP!!)

I recently bought a used 3ds XL online. It was working just fine untill about an hour ago today (May 10th). Now the my myself lower screen isn't responding to scrolling with either the D-pan or circle...

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3DS will not play DS game.

I just bought a brand new copy of Pokemon HeartGold and my 3DS XL won't read that anything is inserted into the game card slot. I know the game isn't faulty because it will start up on my old DS Lite....

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I can no longer connect to the internet with the 3DS.

This doesn't seem to be an access point problem. For up to about a month after Pokemon X & Y came out, I was able to connect to my access point and the internet easily and all automatically. I...

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Am I Going To Lose All My Pokemon???

Ok so my 3DS recently died completely. Like it won't turn on at all. I have no way of system transferring to the new 3DS that I have. Is there any way to get my old Nintendo ID onto the new 3DS?  I had...

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Can't create nintendo network ID

When I click create nintendo network ID it starts to open the software and it starts to load for about 1 second then it crashes and says "an error occured, forcing the software to close.  The system...

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Can't buy e-shop games anymore

Two years ago I moved to USA from Israel I bought an american 3DS and my life was just great. about three months ago I returned to Israel becuase we didn't settle too well in America. Now i can't buy...

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How to actually disable eshop downloads on 3ds

Hi, i caught wind of my daughter watching vids on the youtube app that are innappropirate, hence i am trying to restrict use of it, or even the eshop to get it , but after i deleted the youtube app,...

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Why is Youtube Crashing everytime i get on it??

I get on youtube on my 3DS just to see videos i can see some videos but then it crashes i was woundering on how to fix it but everytime i do something it crashes while watching a video If anyone knows...

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Nintendo 2DS not turning on?

I purchased a Nintendo 2DS, and it worked for a couple of months, but now it is refusing to turn on even if fully charged. The backlight isn't turning on, and I made sure it's not on sleep mode. There...

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cannot connect to the internet via game and pokeman bank

I dont know why i cannot connect to the internet, and screem says 006-0502 and try later. I tried to change DSN but it still did not work, but i can connect to eshop and connection test works well....

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Can't connect to Internet in Pokemon Y's PSS

I was able to connect to the internet to receive the Torchic distribution but everytime I try to connect with the PSS to access trades, battles or game sync I get a general error or 006-0502. I looked...

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Organizing Music

I organize music by artist instead of albums, and some of my folders have 100 or more songs in them, and they never appear in alphabetical order. is there anyway to arrange them in alphabetical order...

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Nintendo 3DS Crashing with Wireless on

OK, so this is a bit odd, but, I went over to a relative's house, and used their two 3DSs for streetpass, since they seldom use them, they got myriad of spotpass/streetpass updates when they were...

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