Hello All Hoping you can help. working with my son's system that he got for Christmas. Here are the symptoms:
* System powers up fine, gets to the Home Screen, recognizes game installed and recognizes wifi.
* In Home Screen, Joystick, arrow keys, X,YandB all non responsive HOWEVER A button will respond and launches game
*In Game - Arrow Keys, Joystick, become responsive; XYBA all responsive; L&R Bump both responsive; Select Home and start all responsive - so not a mechanical failure of the buttons
* Touchscreen still UN-responsive.
*Tried holding power button for hard reset but all it does is cycle power normally no matter how long I hold it.
Is there a deeper reset I can do? Is the format possible without any buttons working while in Home?
Any ideas at all?
Thanks in advance for any help.
-Chad