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3DS XL partial failure

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Hello All Hoping you can help. working with my son's system that he got for Christmas.  Here are the symptoms:

 

* System powers up fine, gets to the Home Screen, recognizes game installed and recognizes wifi.

* In Home Screen, Joystick, arrow keys, X,YandB all non responsive HOWEVER A button will respond and launches game

*In Game - Arrow Keys, Joystick,  become responsive; XYBA all responsive; L&R Bump both responsive; Select Home and start all responsive  - so not a mechanical failure of the buttons

* Touchscreen still UN-responsive.

*Tried holding power button for hard reset but all it does is cycle power normally no matter how long I hold it.

 

Is there a deeper reset I can do? Is the format possible without any buttons working while in Home?

Any ideas at all?

 

Thanks in advance for any help.

 

-Chad


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