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Problem with Visa Giftcard and eShop

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I tried to use a Visa Giftcard to add needed funds to finish a purchase on the 3DS eshop. On the eshop it said that the card information was incorect. I figured I couldn't use Visa giftcards on the eshop so I thought I would check my balance on the Visa card and then buy an eshop card at a local store and use that for the purchase. Upon checking my balance I saw that Visa did indeed take away the 35$ for the purchase on the eshop. I'm now down 35$ without a game. Should I contact Visa and try to get my money back or should I try to contact Nintendo and get the game? How would I go about doing either?


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