The microphone on my new 3DSXL stopped responding during game play (Pokemon Platinum). So I exited out and tried the microphone on another game, and it would not work there either. Next I went to do a Mic Test, and nothing there. I checked to make sure there was nothing blocking the mic, no dirt or debris in the mic hole. Then I tried to open up a repair ticket and that was a dead end. Any ideas before I call them?
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