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Problem with Nintendo eshop prepaid card 50$

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First of all, sorry for my terrible english, is not my native language.

I have bought a prepaid card in a store, but every time I try to enter the code in my 3DS, I keep getting this Error Code: 005-5838.

I have searched this error but in the support page it says that the 3DS can't connect to the internet, but I'm already connected in the eshop, so I guess is not the correct information.

Additional to the Error Code I get this on the screen:

" The activation number could not be recognized.

  Please check the number again and try entering it again."

What do I have to do?


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