Since about the Smash Demo my 3DS, instead of going into Sleep mode when closed it turns off instead. I put out a ticket for someone to help me, but never got a response back. The Repair section of Support gets an error and I can't find a phone number to call for support either. This is the special edition Zelda 3DS and I would like it to function properly.
One person I talked to thought the problem was with the battery, but it seems to be working fine and nothing I tried made it work. I borrowed a friend's 3DS battery and tried it and there was no change. I recently got Pokemon Omega Ruby and often it does go into Sleep mode properly when I close the 3DS, but still more often then not, it doesn't. I'm at a complete loss as to what is wrong and would like to send it in to get repaired, but I'm not sure how to do that with that portion of Support apparently down at the moment.
Does anyone know of a way to fix this problem or how I could talk to someone to figure out what I would need to do to get it repaired?
Thank you.