Hi! I'm not sure if this is the right place or not, but I made a customer service request at the Pokemon Support Center website, and it said I needed Nintendo support. I'm not sure if this is "official" enough to count, or where I would need to go.
Long story short, I never got the Celebi from Pokemon Bank. I can provide info to a mod as needed, but feel it best not to post in public if I can afford not to.
I've used the bank multiple times and stored many Pokemon on it, though it's empty at the moment.
As I understand it, it was supposed to show up automatically on the second use of the Bank, but it didn't.
Would this be where I go? I didn't see a 3DS games forum like the Wii/Wii U and DS have...
Apologies in advance if this is the wrong place!