My daughter's 3DSXL won't play any of her 3DS games (but the work fine in our 2DS, and her 3DS games play fine), when she clicks on the game it starts to load and then the screens go black and the top screen comes up with "In Sleep Mose, the systems can...Count your steps and collect plat coins....ect, Close the system to enter sleep mode for the HOME menu." The bottom screen says "Software closed. Power off. Return to HOME menu" Neither of which helps.
When she tried to open the camera the bottom screen reads "An error has occured. Hold down the POWER button to turn off the power, then turn it on and try again." Again it doesn't help. She has only had the system since May 2014.