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Eshop stole my money

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I'm trying to buy Pokemon Bank on my 3DS and the yearly cost is 4.99 however when I added the 4.99 onto my account it said I still have a balance of zero. I called my credit card holder to see if the transaction went through and it did go through. I still have a balance of zero and no yearly pass to the pokemon bank. Can someone please help me????

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